Sales-channel expansion: aftermarket online via customer configurator
At Heidelberger Druckmaschinen I served as Head of E-Commerce, leading digital business development for one of the world's leading manufacturers of printing presses. The sales network across more than thirty countries was already in place — the task was not to build it, but to expand the online portfolio. Beyond consumables already available online, customers could now purchase higher-value wear parts digitally, through a configurator that let them select exactly what they needed. The implementation was carried out jointly with the country organisations, adapted to each local market. The underlying logic: international sales-growth-hacking — surfacing business opportunities through joint work between headquarters and local teams. What emerged was not optimised existing business, but new business in the digital channel. Approx. €200M+ platform revenue under management, 30+ countries in the sales network, 15+ country-specific growth opportunities translated into operational reality.
Digital business growth
Strategy and decision-making